FAQS

1. WHAT IS OFFLOAN?

Offloan is Onloan's sister site, where you can purchase gently preloved garments from our rental clothing collection, should you wish to give them a forever home.

2. DO I NEED TO HAVE AN ONLOAN SUBSCRIPTION TO PURCHASE AN ITEM?

Anyone is welcome to purchase one of our preloved pieces, we just want them to go to a good new home. 

If you’d like to find out more about loaning then click here

3. DO YOU POST OUTSIDE OF THE UK?

Yes we do but the cost will vary depending on the location, to get a price drop us an email at hello@onloan.co. Please note that we can only offer free returns to customers within the UK.

4. WHICH DELIVERY SERVICE DO YOU USE?

We use DPD 2 day delivery, including free postage on orders over £100 and free returns via DPD. Delivery is £4 for orders under £100 and will not be refunded should you choose to return your items.

5. WHAT TYPE OF PACKAGING DO YOU USE?

We use strong brown paper mailing bags (which can be recycled), with 2 adhesive strips for returns (if needed).

6. WHAT IS YOUR RETURNS POLICY?

We offer free returns on every order within 14 days of purchase.

7. CAN I BUY AN ITEM AS A GIFT?

Definitely, our preloved items make perfect gifts! Just get in touch to let us know who it’s for and we will include a gift note.

8. HOW OFTEN IS NEW STOCK ADDED?

We’ll be adding new stock every week! 

9. I’M LOANING AN ITEM AT THE MOMENT AND I WOULD LOVE TO PURCHASE IT, IS THIS POSSIBLE?

Yes! Email us at hello@onloan.co, and we’ll let you know how much it costs.

10. WHAT DO YOU DO WITH MY DATA?

We may send you marketing emails if you have given your consent to do so. We also use behavioural data to better understand our users and to improve our services. Our privacy policy has more details on how we use your data. If you have any questions, please email us.